Payment security

How can I pay for my order?

We accept all major credit cards and debit cards (Visa, MasterCard, American Express), PayPal and Zip.


When will my account be charged?

All order payments are finalized at the time of shipping. Any charges you see before this time are authorizations and will fall off once the final payment has processed.

In the rare instance that an item you ordered is no longer available, you will receive an email from our customer service team and will only be charged the dollar amount of the items in stock.


In what currency will I be charged?

The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.


Is shopping on this website really safe?

The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.


My payment was not accepted: what happened?

If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you with more detailed help.

Finally, remember that you can also pay via PayPal.


What is the CVV/CVC code? And where can I find it?

The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.

On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers. On American Express cards the code is printed on the front and consists of 4 numbers.


Why do I see two charges on my account?

Max Mara guarantees that your method of payment will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.


Can I use a gift card or store credit?

We apologize, but at this time Max Mara cannot accept gift cards or store credit at our online shop. These forms of payment may only be redeemed at one of our boutiques.


Can I use multiple methods of payment?

We accept one (1) form of payment per order or one (1) form of payment + gift card.


Can I change my form of payment after I have placed the order?

We apologize, but we are unable to allow changes to credit card information once an order is placed.


Will I be charged sales tax?

Max Mara charges applicable state, local, and county taxes on online transactions. Your on-screen total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.